Return Policy

1. Introduction

At Fortunus, we strive to provide our customers with the highest level of satisfaction. If for any reason you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt for a full refund or exchange.

2. Eligibility for Return

To be eligible for a return, the item(s) must be in their original condition and packaging, unopened, and unused. We cannot accept returns of opened or used products.

3. Returning an Item

To return an item, please contact us at sales@fortunus.co.uk to obtain a return authorization and to receive instructions on how to return the item(s). Please include your order number, the item(s) you wish to return, and the reason for the return in your email.

4. Refunds

Once we receive the returned item(s), we will inspect the item(s) and process the refund. Refunds will be issued in the original form of payment. Please note that it may take up to 14 days for the refund to be processed and for the funds to be returned to your account.

5. Shipping Costs

The customer is responsible for the cost of shipping the item(s) back to us. We recommend that you use a trackable shipping service and retain proof of postage.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at sales@fortunus.co.uk within 14 days of receipt. We will arrange for the item(s) to be returned and will replace the item(s) at no additional cost to you.

7. Contact Us

If you have any questions or concerns about our return policy, please contact us by email at sales@fortunus.co.uk.